Wondering what's going on when shopping on prestige.se? Below are the answers to the most common questions. If you do not find what you are looking for, please contact our customer service. Contact details are located at the bottom of this page.
For now; only Sweden. Soon you will be able to order from Danmark, Norway, and Finland.
The shipping cost for deliveries in Sweden is 49 SEK. Buy two or more glasses shipping is free of charge!
Prestige Eyewear can only be purchased within Sweden with these payment methods:
- Part payment
- MasterCard and Visa
- Direct Bank withdrawal using BankID
Products are normally sent the following business day. Deliveries within Sweden normally arrive within 2-3 working days.
When we send the goods, you will receive a confirmation email with a tracking number.
We have a 30-day return policy. In order to return an item please do the following:
Do you want to make a change? Please contact firstname.lastname@example.org. NOTE! Enter your order number and change in the subject line.
Repayment by PayPal takes place immediately once the goods have been returned to us.
For goods purchased with Klarna, the invoice will be canceled as soon as the return is approved.
If your products for some reason should break, you can take them back to the store where you bought them. If you bought them online from us please contact email@example.com. NOTE! Enter your order number and reclaim in the subject line.
To be sure that your glasses will maintain their function for a long time, it is important that you store them in appropriate cases when you do not use them. It is also important that you clean the glasses often, especially lenses. Do not touch the lens with your fingers, and always use a dry cloth to clean the lenses. Never use chemicals for cleaning!
For best results, use a dry cloth to clean the lenses. Warm water (not hot) and soap can be used carefully to remove more stubborn dirt on the lenses. Clean them frequently and your glasses will live longer. Never use chemicals!
Prestige’s head office is located in Kungälv, just north of Gothenburg. There we have both our office and warehouse.