Here you will find the most common questions


Wondering what's going on when shopping on Below are the answers to the most common questions. If you do not find what you are looking for, please contact our customer service. Contact details are located at the bottom of this page.

Shipping, Delivery & Payment


To which countries do you deliver?

For now; only Sweden. Soon you will be able to order from Danmark, Norway, and Finland.

What are the shipping costs?

The shipping cost for deliveries in Sweden is 49 SEK. Buy two or more glasses shipping is free of charge!

How can I pay?

Prestige Eyewear can only be purchased within Sweden with these payment methods:

- Invoice
- Part payment
- MasterCard and Visa
- Direct Bank withdrawal using BankID

What is the delivery time?

Products are normally sent the following business day. Deliveries within Sweden normally arrive within 2-3 working days. 

How can I track my order?

When we send the goods, you will receive a confirmation email with a tracking number.

Exchange and Return

How do I make a return?

We have a 30-day return policy. In order to return an item please do the following:

  1. Fill in the questionnaire on the packing slip. Enter the reason for the return.
  2. Reset the product and all parts of the original packaging that you put in the box that the goods were delivered in. Tape carefully.
  3. Attach the enclosed return form on the outside of the package.
  4. Submit the package to your nearest post office.
How do I make a change of product?

Do you want to make a change? Please contact NOTE! Enter your order number and change in the subject line.

When will I get my money back?

Repayment by PayPal takes place immediately once the goods have been returned to us. 

For goods purchased with Klarna, the invoice will be canceled as soon as the return is approved.

How do I reclaim?

If your products for some reason should break, you can take them back to the store where you bought them. If you bought them online from us please contact NOTE! Enter your order number and reclaim in the subject line.

Maintenance and Cleaning

How do I ensure that my glasses retain their function and condition?

To be sure that your glasses will maintain their function for a long time, it is important that you store them in appropriate cases when you do not use themIt is also important that you clean the glasses often, especially lenses. Do not touch the lens with your fingers, and always use a dry cloth to clean the lenses. Never use chemicals for cleaning!

How do I clean my glasses?

For best results, use a dry cloth to clean the lenses. Warm water (not hot) and soap can be used carefully to remove more stubborn dirt on the lenses. Clean them frequently and your glasses will live longer. Never use chemicals!

Product Information

Where can I find more information about Prestige sunglasses?

On all our products there is a product description, as well as a specification. Would you like to read more about Prestige sunglasses? Click here.
If you want to know more about us and the history of Prestige? Click here.

Get in touch

Future Eyewear Group Sweden AB

Prestige’s head office is located in Kungälv, just north of Gothenburg. There we have both our office and warehouse.

Orgnr: 556245-6573



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