Prestige is a brand owned by Future Eyewear Group Sweden AB (556245-6573).
We only ship in Sweden
Disclaimer
We do not guarantee that all the items available at the Prestige webshop are in stock at the time of your order. In the case of incorrect stock balance affecting your order, we will contact you shortly by phone or by e-mail. Prestige cannot warrant that the content of the store is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Prestige may at any time change the content of the site. Though Prestige strife to always display the correct texts, images, and pricing in the site and web shop, errors can occur. If you have been charged the wrong amount when shopping from the webshop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically canceled. Part of the services mediated through Prestige is performed and concerned for by outside organizations. In situations where Prestige acts as an agent for such services, we cannot be held responsible for any errors resulting from their activities. Prestige cannot be held responsible for any damaged caused from using the site or for that matter not being able to use the site. Prestige cannot guarantee a problem-free uninterrupted and secure access to the website.
All personal information saved at Prestige will be handled with most care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to the different units of Prestige. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. When registering to our webshop, you can choose not to receive information from Prestige. If you wish to end your subscription to information from Prestige, send an email to customerservice@future.se stating your email address and a short description of the matter.
You have the right to at any time know what information is kept about you in our systems. This information can be requested by sending an email to customerservice@future.se. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. All customers paying by card are subject to validation checks. Prestige makes the reservation to delay any order if we suspect a further security control is needed.
Security
All payment is handled via third-parties over Secure Socket Layers (SSL), which means that e.g your credit card information gets encrypted and is handled safely. We never store your credit card number.
Cookies
Prestige uses cookies in order to improve your experience of the site. The cookie identifies your computer and allows the site to remember your personal settings. Cookies are also used for statistical purposes.
You can set your browser to notify you when a cookie is to be activated. This enables you to reject usage of this cookie or to tell your browser to erase the cookie at the end of your visit. The web shop cannot be used if you disallow cookies.
Payment & Prices
We accept card payments by Klarna. If your country is part of the European Union (EU), prices include Swedish VAT at 25 %.
Shipping costs will be added to your order. For shipping charges, please view the our shipping charge table. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Prestige ship your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
Exchanges and refunds
During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. Within Sweden you have the right to return after 30 days.
You are responsible for the shipping of returned items back to Prestige. Items lost in transportation will not be compensated for.
Shipping charges on returned merchandise are at the customer's expense. However, Prestige will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product based on your original method of payment. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability. Please follow the instructions on your packing slip.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery.
Please follow these instructions for returns:
Sale
The same policy as above applies during sales periods, except that Prestige will not allow exchanges.
Uncollected items
Shipping costs will not be refunded for uncollected items.
Violation of rules
Prestige reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site.
Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.
Force Majeure
In case of Force Majeur, Prestige obligations are procrastinated. The contract between you and Prestige can in such cases be partially or fully terminated by yourself or by Prestige. A Force Majeur is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.
Prestige will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.
Future Eyewear Group Sweden AB
Orgnr: 556245-6573
Motorgatan 1 442 40, Kungälv
+46 303 24 33 30 • customerservice@future.se
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